Products and services come with automatic guarantees — acceptable quality, fit for purpose, as described. If they’re not, you may be owed a repair, replacement or refund.
Under the Australian Consumer Law, what you buy comes with automatic consumer guarantees — goods must be of acceptable quality, match their description, and be fit for purpose. These apply on top of, and can’t be removed by, any store policy.
For a minor problem the business can choose to repair it. For a major failure, you can choose a refund or replacement, and may claim compensation for consequential loss. "No refunds" signs don’t override these rights.
You can escalate to Consumer Affairs Victoria, and disputes can go to VCAT. Keep your receipt and records of the fault.
We advise on your rights and act where a business won’t do the right thing. Book a consult and we’ll map the fastest resolution.
No — consumer guarantees apply regardless of “no refund” signs. For a major failure you can choose a refund or replacement.
You can escalate to Consumer Affairs Victoria, and unresolved disputes can go to VCAT. Keep your receipt and records.
General information only — for advice about your situation, see more guides or book a consult with ORLA Legal.
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